We have a 5 sheet minimum on sheeted paper orders. You can mix and match brands, sizes and colors to meet the minimum.

Paper qualifies as a sheet if it is 18 inches or larger in one direction.

Packages of paper (ie: 5 pack), and pads count as a "unit". So, if you had 8 sheets of paper and a paper pack, you would have only 9 "units". You would need to order either another pack or pad or another sheet of paper for the quantity discount.

To get an idea of how soft a certain brand of pastel is versus another, please review our list on this page.

We do not substitute colors for individual pastels that are not in stock. We generally only back order items that are $25 or more. If your missing pastels add up to less than $25, we do not back order them and they will need to be reordered at a later date. We will notify you of the out of stock pastels on your order.

You can access the set content list with a picture of the set online by clicking on the underlined description of the set. Also, we can either fax or email you the set content list for any set that is currently not shown on our website.

When ordering online, you need to check the box and also click the +ADD button next to it. This will put the item in your cart where you can adjust the quantity.

We always offer the best price whether you order online at www.dakotapastels.com or by phone at 888-345-0067. We are happy to take your order in either manner that is most comfortable for you.

Yes! You can purchase a gift certificate online. Please go to the gift certificate section and choose your denomination. Denominations include $5.00, $10.00, $25.00, $50.00, $100.00, $150.00, & $200.00. If you need a gift certificate in a different amount, Please give us a call at 888-345-0067.

Yes! You can request a catalog with your order or it can be downloaded by going here. To order a catalog, please go here, or call 1-800-345-0067 extension 3. There is no charge for the catalog.

We have a tiered shipping rate. Orders over $300 receive free shipping.

We package individual pastels in the manufacturers individual boxes or our own foam lined pastel boxes. We bubble wrap the whole order together and place it in a box with packaging paper to keep it from moving around. We take great care to get your pastels to you in great shape.

We ship all paper flat. The paper is wrapped in a plastic bag and taped to a cardboard flat. This flat is then placed in a heavy-duty corrugated box made for shipping our papers. All papers are shipped UPS within the contiguous United States. Shipping to Alaska, Hawaii, and International will be shipped USPS Priority Mail

We can ship your order UPS Overnight, 2nd Day, or 3rd Day Select. Just mention it in the suggestions box of your online order or tell us when calling in and we will get a quote for you. We always wait for your okay with the quote before processing an expedited order.

Our standard method of shipping is UPS Ground or USPS Priority Mail. It usually takes 3-7 business days for delivery, depending on where you live in relation to Washington state.

We have a 100% guarantee return policy. If for any reason you are dissatisfied with your order, you can return it for a full refund or exchange.

To make a return, we need a copy of your invoice with a note explaining what you would like us to do. If you don't have the invoice, we need your name, contact information and a note explaining the reason for return and whether you would like a refund or exchange.

Yes! We do accept international orders. Our standard method of shipment to international destinations is USPS Priority Mail International. We will email or call you with a shipping quote for your okay before we ship.

The cost to ship depends on the weight of the package. We weigh the package and always notify you of the cost to ship before processing your order.

We only charge the actual ship cost plus our handling fee of $5.00 per order. We do not collect duty and taxes. You will pay that to your package delivery service.