Packages of paper (ie: 5 pack), and pads count as a "unit". So, if you had 8 sheets of paper and a paper pack, you would have only 9 "units". You would need to order either another pack or pad or another sheet of paper for the quantity discount.
We do not substitute colors for individual pastels that are not in stock. We generally only back order items that are $25 or more. If your missing pastels add up to less than $25, we do not back order them and they will need to be reordered at a later date. We will notify you of the out of stock pastels on your order.
You can access the set content list with a picture of the set online by clicking on the underlined description of the set. Also, we can either fax or email you the set content list for any set that is currently not shown on our website.
Yes! You can purchase a gift certificate online. Please go to the gift certificate section and choose your denomination. Denominations include $5.00, $10.00, $25.00, $50.00, $100.00, $150.00, & $200.00. If you need a gift certificate in a different amount, Please give us a call at 888-345-0067.
We package individual pastels in the manufacturers individual boxes or our own foam lined pastel boxes. We bubble wrap the whole order together and place it in a box with packaging paper to keep it from moving around. We take great care to get your pastels to you in great shape.
We ship all paper flat. The paper is wrapped in a plastic bag and taped to a cardboard flat. This flat is then placed in a heavy-duty corrugated box made for shipping our papers. All papers are shipped UPS within the contiguous United States. Shipping to Alaska, Hawaii, and International will be shipped USPS Priority Mail
We can ship your order UPS Overnight, 2nd Day, or 3rd Day Select. Just mention it in the suggestions box of your online order or tell us when calling in and we will get a quote for you. We always wait for your okay with the quote before processing an expedited order.
To make a return, we need a copy of your invoice with a note explaining what you would like us to do. If you don't have the invoice, we need your name, contact information and a note explaining the reason for return and whether you would like a refund or exchange.
Yes! We do accept international orders. Our standard method of shipment to international destinations is USPS Priority Mail International. We will email or call you with a shipping quote for your okay before we ship.