Coronavirus (COVID-19) Updates & Information
2/2/21 We are currently allowing our customers to shop in the pastels warehouse though we are respecfully requesting that all visitors adhere to current guidelines, which includes wearing a mask and maintaining appropriate social distancing while you are here. Welcome!
6/5/20 Skagit County in Washington State has just entered into Phase 2. We are currently considering what this means to us and how we can implement the guidlines set forth to allow guests into our pastel warehouse. Please feel free to call us if you have any questions.
We look forward to seeing you again!
4/2/20 Orders and shipping are currently running on time. You may still see some delays with delivery times with USPS and UPS.
3/30/20 USPS is currently unable to guarantee timely delivery service for international packages traveling to: Canada, France, UK, Italy, Spain, Australia, New Zealand, and others. Full list of service disruptions here: https://about.usps.com/newsroom/service-alerts/international/welcome.htm
3/27/20 UPS is currently unable to guarantee specific delivery dates. We recommend shipping to a residential address if you are in a lock-down area. See UPS Coronavirus updates here: https://www.ups.com/us/en/about/news/important-updates.page?
3/24/20 Due to Washington State's non-essential business being ordered to close for the time being, & carriers such as UPS being at an increased capacity, some deliveries may see a delay.
3/23/20 Dakota Pastels currently offering local curbside pickup. We'll bring your items out to you in a safe & sanitary manner. Call 888-345-0067 ext 4
The outbreak of the Coronavirus (COVID-19) is affecting people and communities worldwide. Our hearts go out to all of those who have been negatively impacted by the COVID-19 outbreak. The safety and health of our artistic community, including our loyal customers and employees is of utmost importance to us.
We are making sure to follow all recommended guidelines set forth by the Centers for Disease Control and Prevention (CDC) in their Interim Guidance for Business and Employers. We are emphasizing employees staying home if sick, using respiratory etiquette, and appropriate hand hygiene.
During this time we will do our best to ship all orders as quickly as possible, but ask for your patience as events unfold. We will continue to provide updates in the event the situation begins having a direct effect on our shipping capabilities. We expect to experience an uptick in stock outs as some of our suppliers cope with production and import issues.
We will try to keep everything "business as usual", but we ask for your patience and understanding. Our standard responsiveness could be impacted, and we will do whatever we can to make this feel as ‘normal’ as possible.
We are all in this together. Please take care of yourselves and your families. Let’s stay safe and stay hopeful.