ORDERING INDIVIDUAL PASTELS:
The individual pastel ordering system on our website is the easiest way to place open stock orders. Enter a quantity in the box and click 'BUY' for a single item; for multiple items enter quantities then click 'BUY ALL' at the bottom of the page.
ORDERING PASTEL PAPER:
5 SHEET MINIMUM PAPER ORDER:
All brands of paper and board size 16x20" or larger may be combined for the minimum.
10+ QUANTITY PRICING: Papers from the same product line (i.e. all sizes and forms of Pastel Premier Paper) may be combined to receive the quantity pricing. Items sold in a pad or pack are combinable with sheets of paper for the quantity discount (a pad or pack counts as 1 of the 10+ items).
PAPERS SHIPPED FLAT:
We ship our papers flat in double wall corrugate cartons - we don't roll papers! Paper is also packaged in plastic bags to protect from moisture damage.
FREE STANDARD SHIPPING:
Orders over $200 receive free shipping (does not include international orders)!
We have a variable shipping fee depending on the size of your order for all shipments in the US (including Alaska and Hawaii):
$200.00 & Up
We ship via USPS Priority Mail (for small or lightweight orders) and UPS Standard Ground. We select on a package-by-package basis so that you receive your items safely and expediently. If you have a preference of courier, please note it in your Delivery Instructions during checkout. Please note that aerosol fiaxatives are NOT eligible for USPS shipment and therefore cannot ship to a PO Box.
Most orders leave our warehouse same or next day. Allow up to 3 days transit time for USPS Priority Mail. Allow 3 working days (west coast) to 7 working days (east coast) transit time for UPS Standard Ground.
We offer UPS Next Day Air, 2nd Day Air & 3rd Day Select billed at the actual shipping charge, determined by package weight & volume. Please call us at 888-345-0067 ext 4 with your order to discuss expedited options. We will quote you the charges before shipping.
INTERNATIONAL: All International shipments are billed at the actual shipping charges. We send International orders via USPS International or UPS International. We will quote you the charges before shipping.
ITEMS NOT AVAILABLE BACKORDERING:
We will generally backorder items if they are not currently available and if we have an expected product arrival date from the manufacturer. Backorders will be shipped when we receive stock from our suppliers. You incur no extra shipping charges on backorders. We do not backorder individual pastels or single papers less than 5 sheets.
OUT OF STOCK: If we inform you that an item is out of stock, we do not have an expected delivery date from our supplier for that product. In this case, you will need to re-order the item at a later date.
RETURN SHIPPING ADDRESS:
17873 State Route 536
Mount Vernon, WA 98273
Please include a copy of your invoice noting your item for refund or exchange. If you have questions about how to return or exchange your product, please contact us at firstname.lastname@example.org or 888-345-0067 ext 4. Please package your return so that it arrives to us in good shape - this will ensure you receive a complete refund.
At Dakota Art Pastels, we take great pride in the relationship we have with our artist customers. Product knowledge, personal service, fair prices and great products are the core of our business. We believe you should receive 100% satisfaction from our products and service. The staff at Dakota Art Pastels extends our thanks and appreciation for your continued support.